Service Level for Monitoring
This is an old version of the document, which expired on February 20, 2023. The current version is available at: https://nebius.com/il/docs/legal/sla-levels/monitoring
This document defines the Service Level of Monitoring ("Service") and is an integral part of CloudIL Services Agreement ("Agreement") and SLA available at: https://cloudil.co.il/docs/legal/sla
Service Level | 99.90% |
---|
Compensation Amount
Service Availability
Service Uptime Percentage in Accrual Period | Compensation, % of Service Fee for Service in Accrual Period |
---|---|
< 99.90%-99.00% | 10.0% |
< 99.00%-95.00% | 15.0% |
less than 95.00% | 30.0% |
Definition of the Service Unavailability
The Service Unavailability is recorded when the Platform-side Error Rate exceeds 5%.
The "Error Rate" is calculated as follows: the number of queries returning the 5хx error code divided by the total number of the queries made during five minutes.
The "Service Unavailability Period" means the number of full minutes during which the Service Unavailability was recorded.
Cloud.IL Systems LTD
Web address: https://cloudil.co.il/docs/legal/sla-levels/monitoring
Publication date: 10.11.2022