Service Level for Network Load Balancer
This document defines Service Levels for Load Balancer (the ”Service”) and is an integral part of Nebius AI Services Agreement (”Agreement”) and SLA available at: https://nebius.ai/docs/legal/sla. Capitalized terms used herein but not defined herein shall have the meanings set forth in Agreement and Linked Documents.
Service Level | 99.90% |
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Compensation Amount
Availability per a unit of Load Balancer
Service Uptime Percentage in Reporting Period | Compensation, % of Service Fee of Service used in Accrual |
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< 99.00 % - 95.00% | 10.0% |
less than 95.00% | 25.0% |
Definition of Service Unavailability
Loss of external connectiveness due to issues on the part of Nebius in case when all Platform cloud resources in Target Group connected to the Load Balancer unit are in a working mode1 and are willing to accept Processed Traffic.
1 The working mode of Platform cloud resources means the “Healthy” mode specified in the technical documentation of Service for managing Load Balancer.
Nebius B.V.
Web address: https://nebius.ai/docs/legal/sla-levels/network-load-balancer
Publication date: April 9, 2024