Requesting technical support
Nebius AI technical support is provided free of charge.
Contacting support
Technical support is happy to respond to your requests as fast as possible with the target response time of no more than 4 hours.
You can contact technical support in any of these ways:
- Creating a ticket in the support center. You can find it in the bottom-left corner of the management console: click → Go to support interface.
- By email support@nebius.ai.
Types of requests to support
You can contact support with the following issues:
- Restore access to the management console.
- Provide links to documentation.
- Diagnose errors in Nebius AI services and fix identified problems not related to third-party software
- Address frequently asked questions (including general questions like How does this work? and What is it?) about Nebius AI services and features.
- Address questions or provide assistance when setting up services of Nebius AI.
- Address requests about your data in Nebius AI, including requests for personal data
- To request recommendations for service recovery in the event of a critical incident.
- Address questions configuring third-party software and troubleshooting compatibility issues (provide reference to open sources of information).
- Provide recommendations for fixing problems with operating systems and their components.
- Provide recommendations for troubleshooting third-party software compatibility issues (direct help solving).
Nebius AI technical support engineers don't address the following issues:
- Develop software code.
- Debug your own software.
You can use images with outdated OS versions on your VMs; however, you will not be able to get support for these VMs if you have any issues.