Questions and answers about Nebius AI technical support
How do I contact technical support?
You can contact technical support in the support center or by email at support@nebius.ai.
How can I find the support center in the management console?
In the bottom-left corner, click
→ Go to support interface.What kinds of issues and cases does technical support resolve?
For a full list of issues that you can contact support with, see Requesting technical support.
Note
The support team doesn't respond to user requests for the development of use cases and application manifests.
How quickly does technical support respond?
Technical support is happy to respond to your requests as fast as possible with the target response time of no more than 4 hours.
How quickly can technical support solve an identified problem?
The resolution time is individual for each case and depends on the nature of the problem. Problems with apps and services can have various causes. This makes it difficult to estimate how long it will take. The technical support team works closely with you to identify the cause of the problem and fix it as quickly as possible.
How many times can I contact technical support?
There is no limit to the number of times you can contact technical support.
How can I get help with architecture-related tasks?
To get help with architecture-related tasks, contact technical support.
What third-party software is covered by Nebius AI technical support?
Technical support includes troubleshooting third-party software that is used in conjunction with the cloud infrastructure and limited assistance in solving identified problems. Technical support engineers can help you with the installation, basic setup, and diagnostics of the following software:
- Operating systems on Nebius AI VM instances created from public images provided by Nebius AI.
- Cluster management systems created in Managed Service for Kubernetes.
What happens if you cannot solve my third-party software problems?
If the technical support team cannot resolve your third-party software issue, you need to contact the support service of the software vendor. In some cases, contacting a vendor's support service requires a valid contract for technical support with the vendor or their partners.