Nebius AI tech support

We want you to get the most from our platform. That’s why we strive to ensure a seamless experience with our services. You’ll find most answers in our comprehensive documentation, but if a challenge arises, don’t worry: we’re here to support you.

Experienced team

Our support engineers are experts on the Nebius AI platform. They are an integral part of our in-house team and collaborate closely with platform developers, product managers, and the R&D team. You can be sure that your feedback is directly conveyed to the team responsible for building the platform.

Comprehensive documentation

Explore our thorough documentation for Nebius AI services. Use these FAQs and step-by-step instructions to make the most of our platform features. Learn more about how to make the most of our platform.

Our support team is ready to help you with:

Type of request
Available in support?
Issues with the console
Requests for documentation
Troubleshooting Nebius AI services
General platform questions and functionality checks
Configuring Nebius AI services
Account data requests, including personal data
Data recovery
Links for third party software installation
OS and its components available in Nebius AI
Assistance with third party software integration
Personal architecture consultations
Personal technical manager
Creating and troubleshooting custom scripts
Custom programmatic manifests

Not available


Still have questions about our support?

We’re here to help. Just leave your contact information, and our experienced team will quickly reach out to you. They have the knowledge to walk you through our support options and can provide detailed information tailored to your needs in the Nebius AI.


How do I contact technical support?

You can contact technical support in muliple ways, through the support center in the console or by email

Our technical support responds to your requests within 24 hours, in the business hours of the GTM+1 time zone.